D365 F&O; Functional & Technical Consultant

Parameter

Details

Position

D365 F&O; Functional & Technical Consultant

Experience

8–12 Years

Location

Bangalore, India (Offshore)

Application Scope

D365 Finance & Operations, CRM and related integrations

Key Responsibilities

Provide L2/L3 functional and technical production support for D365 F&O.;

Troubleshoot business process, configuration, application and integration issues.

Support Finance/SCM modules and timesheet-related exceptions.

Investigate technical incidents, interface failures and coordinate defect resolution.

Perform root cause analysis (RCA) and implement permanent fixes.

Support functional testing, regression testing and UAT.

Coordinate production deployments, release management and change activities.

Handle minor enhancements and maintain functional/technical documentation.

Mandatory Skills Must have skills:

Robust experience in Microsoft Dynamics 365 Finance & Operations.





Functional configuration and business process knowledge.

Hands-on L2/L3 production support experience.

Technical troubleshooting and integration analysis.

Incident, problem and change management.

Production deployment and release management experience.

Preferred SkillsGood to have skills:

X++ development and D365 extensions.

REST APIs, Dataverse and Azure integrations.

Azure DevOps and Power Platform.

D365 CRM and Finance/SCM module experience.

Candidate Expectations

Ability to independently manage functional and technical production issues.

Strong troubleshooting, analytical and stakeholder management skills.

Experience working in an AMS/SRE production support environment.

Ability to manage incidents within defined SLAs.

📌 Functional Consultant (Bengaluru)
🏢 CGI
📍 Bengaluru