Company Description RMV Workforce LLP is a forward-thinking consulting firm in India that connects talent with opportunities across IT, Non-IT, and BPO domains. The company focuses on helping professionals elevate their careers by working on impactful projects that drive innovation and solve complex business challenges. Team members benefit from a collaborative culture that values inclusion, diverse perspectives, and strong teamwork.

RMV Workforce LLP aims to support individuals in unlocking their potential while contributing to the growth and transformation of client organizations.

Role Description The Customer Technical Support role is a full-time, on-site position based in Gurugram. In this role, the team member will handle incoming customer inquiries, provide technical support for products or services, and guide customers through troubleshooting steps to resolve issues efficiently.

Responsibilities include documenting reported problems, analyzing root causes, escalating complex cases when needed, and following up to ensure customer satisfaction. The role also involves maintaining accurate records in support systems, collaborating with internal teams to improve service quality,



and identifying opportunities to enhance the customer experience.

Qualifications

- Candidates should possess strong Technical Support and Troubleshooting skills to diagnose and resolve customer issues effectively.
- Candidates should possess Customer Support and Customer Satisfaction skills to manage interactions professionally and ensure positive outcomes.
- Candidates should possess solid Analytical Skills to interpret data, identify patterns, and recommend improvements.
- Relevant experience in customer-facing technical roles within IT, BPO, or similar environments is beneficial.
- Strong verbal and written communication skills, with the ability to explain technical concepts in a clear, accessible manner.
- Ability to work in office in Gurugram, manage time effectively, and handle multiple cases with attention to detail.
- Familiarity with ticketing systems, CRM tools, and basic networking or software concepts is an advantage.
- A diploma or degree in computer science, information technology, or a related field is preferred but not mandatory when supported by relevant experience.

📌 Customer Technical Support (Gurugram)
🏢 RMV Workforce
📍 Gurugram