Company Description Tamasha.live is building a next-generation interactive entertainment platform focused on transforming live audio social engagement. Founded by alumni of IIT Bombay, the company combines solid technical expertise with a product-first mindset. Tamasha.live is backed by marquee investors, providing stability and resources for rapid growth. Team members join an environment that values innovation, collaboration, and the opportunity to shape the future of social audio experiences.

Role Description The Customer Support Specialist will work on-site in Bengaluru in a full-time capacity, serving as the primary point of contact for users on the Tamasha.live platform. In this role, the specialist will respond to customer inquiries via chat, email, and phone, troubleshoot technical issues, and provide clear guidance to ensure a smooth user experience.

The specialist will document recurring problems, share insights with product and engineering teams, and help improve support processes and workflows. Daily responsibilities include monitoring support queues, resolving user issues efficiently, maintaining high standards of customer satisfaction, and contributing to knowledge base articles and FAQs.



The role also involves identifying opportunities to enhance platform usability based on customer feedback and usage patterns.

Qualifications

- Strong Customer Support and Customer Satisfaction skills, with experience handling user queries and resolving issues promptly.
- Excellent Interpersonal Skills, including clear communication, empathy, and the ability to engage with diverse users.
- Ability to provide Technical Support, including basic troubleshooting, issue replication, and clear explanation of platform features.
- Solid Analytical Skills to identify trends in user feedback, interpret data, and propose improvements to support processes.
- Proficiency in English; additional Indian languages are an advantage.
- Comfort working with ticketing tools, CRM systems, and common collaboration platforms.
- Prior experience in consumer internet, entertainment, or social media products is preferred.
- Bachelor’s degree in any discipline or equivalent practical experience in customer-facing roles.
- Ability to work in a fast-paced startup environment, manage multiple tasks, and adapt to evolving priorities.

📌 Customer Support Specialist (Bengaluru)
🏢 Tamasha.live
📍 Bengaluru