11 Nov
|
Jodo
|
Bengaluru
Key Responsibilities
- Tracking customer experiences across online and offline channels, devices, and touchpoints.
- Collaborating with the core team, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
- Identifying customer needs and taking proactive steps to maintain positive experiences.
- Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
- Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
- Documenting processes and logging technical issues, as well as customer compliments and complaints.
- Keeping informed of industry trends and recent CRM technologies
Requirements
- Passionate about talking to and understanding customer needs and giving the best Cx.
- Fluent communication in English
- Passionate about personal growth and making a difference
📌 Customer Support Internship (Bengaluru)
🏢 Jodo
📍 Bengaluru