ABOUT US

StudioBackdrops.com is one of India's leading suppliers of photography backdrops and studio equipment. We serve photographers, video creators, studios and brands that shoot their own products, along with camera dealers across the country. Our range covers paper, fabric and hand-painted backdrops, lighting modifiers, stands and studio gear, sold under our own brands AriesX, Indus Papers, Backdrops4Ever and Baroque Studio. We have been trading since 2016 and ship orders every day.

ABOUT THE ROLE

We are looking for a Customer Support and Logistics Executive to make sure every order reaches the customer and every customer query gets resolved. You will be the first point of contact for our customers and our main link with courier and logistics partners, and you will keep our shipping, collections and refunds reconciled every month.

KEY RESPONSIBILITIES

Customer support

· Respond to customer queries on WhatsApp, email and phone about orders, deliveries, products, returns and refunds

· Own each query until it is resolved, working with the warehouse and sales team where needed

· Keep customers updated on delayed, returned or damaged shipments

Deliveries and logistics partners

· Track shipments daily and flag delays, failed deliveries, RTOs and incorrect delivery updates

· Handle NDRs within the courier's timelines and arrange reverse pickups for returns

· Follow up with courier and logistics partners until every issue is closed, using AWB and POD records to settle disputes

· Arrange reshipments and raise claims for damaged or lost parcels





· Keep a record of partner performance by route to help us choose the right courier

Reconciliation

· Reconcile courier invoices against shipments every month

· Match remote-area and expedited delivery charges collected from customers against their orders

· Reconcile returns and refunds against payment gateway reports

· Track carrier claims and stock in transit until they are settled

· Maintain accurate records and share a monthly reconciliation summary

REQUIREMENTS

· Graduate in any discipline

· 1 to 3 years of experience in customer support, e-commerce operations or logistics coordination

· Working knowledge of courier processes: AWB, NDR, RTO, POD and reverse pickups

· Good written English and fluent spoken Hindi and English

· Proficient in Excel and Google Sheets

· Organised, detail-oriented and persistent in following up

· Experience with WooCommerce, shipment tracking platforms, payment gateway reports or Tally is a plus

WHAT WE OFFER

· Salary range: ₹25,000 to ₹35,000 per month (based on experience)

· 15 days of paid leave a year after confirmation, plus 11 public holidays

· Salary paid on the 7th of every month

· A small, close team where your work makes a visible difference from day one

JOB DETAILS

Job type: Full time, permanent (6-month probation)

Salary: ₹25,000 to ₹35,000 per month, based on experience

Schedule: Monday to Saturday, 10:00 AM to 7:00 PM

Work location: In person, Okhla Industrial Area Phase I, New Delhi

📌 Customer Support & Logistics Executive (New Delhi)
🏢 StudioBackdrops.com
📍 New Delhi