Roles & Responsibilities

Handle inbound and outbound customer calls.

Respond to customer queries via calls, emails, chat, and WhatsApp.

Assist customers with orders, deliveries, returns, refunds, replacements, and product-related concerns.

Coordinate with Operations, Logistics, Inventory, Finance, and Tech teams for issue resolution.

Handle customer escalations and ensure timely resolution.

Conduct customer feedback and review calls for Amazon, Google Play Store, App Store, and other platforms.

Support lead calling and product pitching to potential customers.

Maintain customer records, follow-ups, and support trackers.

- Deliver excellent customer service through effective communication and problem-solving skills.

Eligibility & Requirements

Graduate in any discipline.

Minimum 6 months experience of Voice & Nonvoice Support in customer centric enviornment

Candidates currently pursuing studies or having upcoming examinations are not eligible.

Strong verbal and written communication skills.

Professional attitude and customer-centric approach.

Punctual, disciplined, and committed to regular attendance.

- Ability to work in a fast-paced setting and handle multiple tasks efficiently.

📌 Customer Support Executive (Bhopal)
🏢 TechXR Innovations Private
📍 Bhopal