11 Nov
|
Mirraw Online Services Private
|
Mumbai
11 Nov
Mirraw Online Services Private
Mumbai
About Mirraw.com Founded in 2011, Mirraw is a leading ethnic fashion e-commerce platform based in Lower Parel, Mumbai, offering over 5 lakh products to 5 million+ customers worldwide.
Website: www.mirraw.com Customer Support Executive – Blended Process Process: 80% Chats & Emails | 20% Voice Location: Lower Parel, Mumbai Shift: Rotational shifts, including night shifts Week Offs: 6 per month Joining: Immediate joiners preferred Key Responsibilities: Handle customer queries through chats, emails and calls. Assist customers with product-related queries and concerns. Provide effective solutions and ensure customer satisfaction.
Handle complaints and resolve issues professionally. Escalate complex issues whenever required. Maintain good communication and customer service standards. Be adaptable with shifts and overtime during festive seasons.
Note: Male employees should be comfortable working night shifts.
📌 Customer Support Executive (Mumbai)
🏢 Mirraw Online Services Private
📍 Mumbai