Job Title: Operations & Customer Support Executive

Experience: 1-3 Years

Job Location: Mohali

Industry: Home Services, Quick Commerce, Service Delivery

Key Responsibilities

- Manage field operations and coordinate with on-ground professionals.
- Assign staff to bookings and monitor timely service delivery.
- Handle customer calls, emails, WhatsApp queries, and complaints.
- Resolve operational issues, delays, cancellations, and staff no-shows.
- Maintain daily reports and ensure customer satisfaction.

Requirements

- 23 years of relevant experience in operations or customer support.
- Solid communication, coordination, and problem-solving skills.
- Proficiency in Excel/Google Sheets and operational tools.

Working Schedule

- Work from Office only.
- 9-hour shifts scheduled between early morning (as early as 7:00 AM) and late evening

(up to 10:00 PM), as per operational requirements.
- 6 working days per week with 1 weekly off, generally on a weekday.

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📍 Sahibzada Ajit Singh Nagar