About LineupX:

LineupX is a technology-driven placements platform that connects educational institutions, students, and employers through technology-enabled placement solutions. Our platform helps institutions streamline placement operations, improve student employability, and build stronger employer connections.

Role Overview:

We are looking for a technically inclined Customer Success Associate who will be responsible for managing customer relationships, driving product adoption, providing platform support, and ensuring a smooth customer experience.

The ideal candidate should have a technical understanding of software products, be comfortable troubleshooting basic technical issues, and be able to coordinate effectively with product, engineering, and business teams.

Key Responsibilities:

1. Customer Relationship Management

- Build and maintain strong relationships with clients, including colleges, universities, and institutional partners.
- Understand customer requirements and ensure effective utilisation of the LineupX platform.
- Conduct regular follow-ups and customer review meetings.
- Act as the primary point of contact for customer queries and concerns.

2. Technical Support & Product Understanding

- Develop a thorough understanding of the LineupX platform, its features, and functionalities.
- Assist customers with product onboarding, configuration, and troubleshooting.
- Identify, document, and escalate technical issues to the engineering team.
- Understand basic APIs, integrations, databases, and software workflows.
- Coordinate with technical teams to ensure timely resolution of customer issues.

3. Product Adoption & Customer Success

- Conduct product demonstrations, onboarding sessions, and training for clients.




- Help customers understand and effectively use different platform features.
- Monitor product usage and identify opportunities to improve adoption.
- Gather customer feedback and share actionable insights with the product team.

4. Coordination & Reporting

- Maintain customer records, support tickets, and issue-resolution trackers.
- Track customer satisfaction, engagement, and adoption metrics.
- Prepare periodic reports on customer activity and product performance.
- Coordinate with internal teams to ensure timely delivery of customer requirements.

Required Skills and Qualifications:

- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical field.
- 0–2 years of experience in Customer Success, Technical Support, SaaS Support, or Client Servicing.
- Good understanding of software applications and web-based platforms.
- Basic knowledge of APIs, SQL, databases, and troubleshooting concepts.
- Strong communication, interpersonal, and problem-solving skills.
- Ability to explain technical concepts to non-technical customers.
- Good organisational skills and ability to manage multiple clients simultaneously.

Preffered Skills:

- Experience working with SaaS products or B2B technology platforms.
- Familiarity with CRM tools, ticketing systems, and product analytics.
- Basic understanding of API integrations and software development workflows.
- Experience in EdTech, HRTech, or education technology is an added advantage.

Ideal Candidate:

- Technically sound with a customer-first mindset.
- Comfortable interacting with both technical and non-technical stakeholders.
- Proactive in identifying customer challenges and suggesting solutions.
- Willing to learn the product in depth and take ownership of customer issues.
- Solid ownership, accountability, and follow-through.

📌 Customer Success(Executive) (Mumbai)
🏢 LineupX
📍 Mumbai