About PowerDMARC

Every day, inboxes, partners and customers decide whether to trust an email that carries your organisation’s name. PowerDMARC makes sure that trust is earned.

We’re a Domain Trust Platform that protects organisations’ online identity from end to end. That covers email authentication (DMARC, SPF, DKIM, MTA-STS), deliverability, reputation and DNS compliance, so only authorised senders can use a brand’s name. Enterprises, governments and more than 2,000 MSPs and MSSPs around the world rely on us as core infrastructure for domain trust.

Why this role matters

Our customers include some of the most security-conscious enterprises in the world. They also include more than 2,000 MSPs and MSSPs who build domain-security services on PowerDMARC for thousands of their own clients. As a Customer Success Manager, you’ll be their trusted advisor.

With enterprises, you’ll help them get from “we bought a DMARC tool” to “our domains are fully protected and we can prove it.” With partners, you’ll help them turn PowerDMARC into a profitable, scalable service line. You’ll own the relationship, the outcomes and the renewal.

We’re hiring for both enterprise and channel portfolios. Depending on your background, you’ll focus on direct enterprise accounts or MSP/MSSP partners.

What you’ll do

- Act as the main point of contact and trusted advisor for a portfolio of enterprise customers or MSP/MSSP partners
- Lead onboarding and adoption, from first DMARC reports to full enforcement (p=reject), including enabling partners on our multi-tenant platform, white-labelling and service packaging
- Help partners roll PowerDMARC out across their end customers and raise domain protection across their whole client base
- Track account and portfolio health using usage, adoption, enforcement and configuration data, and step in early before risks become churn




- Run business reviews in the terms each audience cares about: security outcomes for enterprise leadership; growth, margin and service maturity for partners
- Own renewals, and find expansion opportunities such as more domains, modules, business units and end customers, together with the Sales and Channel teams
- Work with Support, Delivery and Product to solve issues quickly and bring the customer and partner voice back to the team
- Build playbooks, enablement content and best practices that help customers, partners and the CS team scale

What you’ll bring

- 3–5 years in customer success, account management or partner/channel management, ideally in B2B SaaS or cybersecurity
- A track record of solid retention, smooth renewals and account growth
- Comfort with data: you can read account- and portfolio-level health signals and turn them into clear actions and growth plans
- Excellent communication, presentation and enablement skills, including explaining technical ideas simply to non-technical stakeholders, partners and the C-suite
- The ability to juggle many accounts, relationships and priorities without losing sight of the details
- A collaborative, proactive approach with cross-functional teams
- A bachelor’s degree in Business, Communications, IT or a related field, or equivalent practical experience

Nice to have

- Experience managing enterprise SaaS customers, or working with or for an MSP/MSSP
- Familiarity with cybersecurity, email security or DNS (DMARC, SPF, DKIM, BIMI, MTA-STS)

Why join us

- Your work will directly shape how the world’s inboxes decide what to trust, and every partner you grow protects hundreds of organisations
- You’ll help shape both our enterprise customer experience and a global partner programme in a fast-growing company
- Real ownership: your accounts, your strategy, visible impact and close access to leadership
- Fully remote, with the flexibility to do your best work

📌 Customer Success Manager (India)
🏢 PowerDMARC
📍 India