- Monitor and respond to inbound customer emails promptly and professionally.
- Handle customer queries and interactions through the AI SDR chatbot.
- Monitor inbound AI voice calls and ensure timely follow-ups with customers.
- Manage initial customer support requests and onboarding-related queries.
- Understand customer concerns and provide appropriate resolutions or escalate issues when required.
- Coordinate with internal teams to track and resolve customer issues.
- Maintain proper records of customer interactions, queries, and follow-up activities.
- Ensure timely responses and a positive customer experience across all communication channels.
Required Skills & Qualifications
- 0.5 – 1 year of experience in Customer Support, Customer Success, Client Coordination, or a related role.
- Excellent verbal and written communication skills.
- Valuable email communication and professional etiquette.
- Ability to handle multiple customer interactions simultaneously.
- Strong problem-solving and follow-up skills.
- Basic knowledge of CRM tools and customer support platforms is preferred.
- Willingness to learn and work with AI-powered customer engagement tools.
- Customer-centric attitude with good interpersonal skills.