Company Description Yral Foods is a modern food brand that brings authentic Indian flavors to customers worldwide through a diverse range of dry snacks, spices, dry fruits, ready-to-cook meals, long-shelf-life sweets, breakfast items, and traditional tea and coffee. Founded in 2024, the company focuses on delivering premium-quality products that cater to both households and businesses. Yral Foods is committed to consistency, taste, and safety across its product portfolio.

The company aims to blend tradition with convenience, making it easier for customers to enjoy regional Indian specialties. Team members join a growing organization with opportunities to contribute to brand reputation and customer loyalty.

Role Description This full-time hybrid Customer Service Representative role is based in Ahmedabad, with some flexibility for work from home. The role involves responding to customer inquiries via phone, email, chat, and social media, ensuring prompt, accurate, and courteous communication. The representative will resolve issues related to orders, deliveries, product information, and returns, while documenting interactions in company systems.

Day-to-day tasks include tracking customer feedback, escalating complex cases,



coordinating with operations and sales teams, and following up to ensure customer satisfaction. The role also requires maintaining up-to-date knowledge of Yral Foods’ product range and policies to provide a reliable and consistent customer experience.

Qualifications

- Solid customer service and customer support skills, with the ability to handle inquiries and issues professionally.
- Experience in building customer satisfaction and customer experience through empathetic, solution-focused communication.
- Prior work as a Customer Service Representative or in a similar customer-facing role is preferred.
- Clear spoken and written communication skills in English; additional regional languages are an advantage.
- Comfort with using CRM tools, ticketing systems, and basic office software.
- Ability to work in a hybrid setup in Ahmedabad, manage time effectively, and handle multiple requests simultaneously.
- High attention to detail, reliability, and a commitment to maintaining brand standards.
- Completed secondary education; a diploma or degree in business, communications, or a related field is beneficial.

📌 Customer Service Representative (Ahmedabad)
🏢 yral foods
📍 Ahmedabad