- Handle incoming customer calls, emails, and enquiries professionally.

- Respond to customer questions regarding products, pricing, orders, and delivery status.

- Understand customer requirements and provide appropriate solutions.

- Resolve customer complaints and escalate complex issues to the concerned departments.

- Coordinate with sales, accounts, billing, dispatch, and logistics teams.

- Follow up with customers regarding pending orders, deliveries, and service requests.

- Maintain accurate records of customer interactions, complaints, and feedback.

- Ensure timely resolution of customer issues and maintain customer satisfaction.

- Build and maintain positive relationships with existing customers.

- Collect customer feedback and communicate recurring issues to management.

Pay: ₹30,000.00 - ₹35,000.00 per month

Advantages

- Cell phone reimbursement

- Health insurance

- Internet reimbursement

- Leave encashment

- Paid sick time

- Paid time off

- Provident Fund

Work Location: In person

📌 Customer Service Representative (Hyderabad)
🏢 Revantha Services Private
📍 Hyderabad