Role Summary

We are looking for a customer-focused Customer Care Executive to manage customer interactions at our gold loan branches. The candidate will be responsible for assisting walk-in customers, explaining gold loan products and procedures, handling customer queries, supporting branch operations, and ensuring a smooth and satisfactory customer experience.

Roles & Responsibilities

- Welcome and assist walk-in customers visiting the branch.
- Understand customer requirements and provide information about gold loan schemes, interest rates, repayment options, and loan renewal procedures.
- Guide customers through the gold loan application process and explain the required documentation.
- Assist customers with loan repayment, renewal, closure, and other service-related queries.
- Coordinate with branch staff to ensure timely resolution of customer concerns.
- Maintain proper customer records and update relevant details in the system.




- Follow up with existing customers regarding loan renewals and pending payments, as per company procedures.
- Inform customers about ongoing schemes, offers, and other financial products.
- Ensure professional customer handling and maintain valuable customer relationships.
- Support day-to-day branch activities and administrative tasks when required.
- Ensure compliance with company policies and operational procedures.

Required Skills

- Good communication and interpersonal skills.
- Pleasant personality and customer-friendly attitude.
- Good customer-handling and problem-solving skills.
- Basic computer knowledge and MS Office skills.
- Ability to coordinate with different branch teams and head office.
- Patience and ability to handle customer queries effectively.

📌 Customer Service Executive (New Delhi)
🏢 Muthoot Mercantile
📍 New Delhi