Job Title: Customer service Executive

Our Client is a boutique digital freight and supply chain solutions company in India, enabling end-to-end fulfillment services for some of the country’s most admired brands. With a solid team of 150+ professionals, Our client operates across all major airports, seaports, and key hinterland locations nationwide.

Our customers rely on us to enhance operational efficiency and gain a sustainable competitive advantage in their respective sectors. Through advanced digital capabilities, we provide real-time shipment visibility at a granular (part-level), reduced lead times, and collaborative transport solutions .

Reports To: KAM

Job Location: Mumbai - Chandivali Farm Road, Chandivali, Andheri East, Mumbai 72 and Pune

Job Overview:

We are seeking an experienced CSE with strong experience in client servicing in the freight forwarding industry. The role involves managing key client relationships - Sea freight , ensuring profitability and business growth.

Duties and Responsibilities:





Account Management

- Manage and grow relationships with key clients (import/export)
- Act as the primary point of contact for all client requirements
- Ensure high service quality and client satisfaction
- Identify opportunities for business expansion, cross-sell, and upsell

Operations Coordination

- Work closely with operations, documentation, and customs teams
- Ensure timely shipment execution and issue resolution
- Manage escalations related to delays, pricing disputes, or service gaps

Reporting & Strategy

- Track account performance, margins, and revenue growth
- Prepare MIS reports, forecasts, and pricing analysis
- Contribute to business strategy and customer retention plans

Educational Qualification: Any bachelor’s or master’s degree Experience: Minimum 2-3 years of Experience in CS at Freight industry

📌 Customer Service Executive (Mumbai)
🏢 FIFO International
📍 Mumbai