We’re seeking a skilled and friendly Customer Care Executive to join our team at Hotel Easystays, Kalamassery, Kochi.

Hotel Customer Care Executive :

- Handle inbound calls and emails from prospects and customers, and resolve queries on first contact wherever possible.
- Make outbound follow-up calls to leads, quotation requests and abandoned enquiries.
- Qualify leads and pass them to the sales team with complete, accurate information.
- Explain services, pricing, packages and offers clearly, and upsell or cross-sell where relevant.
- Prepare and send quotations, confirmations and follow-up communication.
- Coordinate with sales, operations and back-office teams to close pending customer requests.




- Handle objections and escalate complaints or complex cases per the escalation matrix.
- Meet daily and monthly targets for calls, conversions and quality scores.

Requirements :

1. Minimum 6 months of experience in Customer Care / Customer Service.
2. Positive communication and interpersonal skills.
3. Ability to handle customer enquiries, calls, and guest complaints.
4. Must be polite, professional, and well-groomed.
5. Basic computer knowledge is preferred.

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Customer Care Executive (Kochi)
🏢 Seagreen Beach Resort
📍 Kochi