As a Customer Care Executive, you will serve as the primary point of contact for our customers and clients. You will handle inbound and outbound communications, address queries, resolve issues promptly, and maintain accurate records of interactions to ensure high levels of customer satisfaction.

​Key Responsibilities

- ​Customer Support: Handle incoming and outgoing calls, emails, and chat inquiries professionally in both Malayalam and English.
- ​Query Resolution: Listen actively to customer concerns, provide accurate information about our services/products, and resolve issues in a timely, empathetic manner.
- ​Client Follow-ups: Conduct regular follow-up calls or messages to gather feedback, confirm service satisfaction, and nurture client relationships.
- ​Database & CRM Management: Log customer details, call summaries, inquiries, and resolution statuses accurately into the system/spreadsheets.
- ​Internal Coordination: Escalate complex requests or specific project queries to the relevant internal teams and ensure timely follow-through.
- ​Lead Support:



Assist in qualifying incoming inquiries and routing potential business leads to the appropriate team members.

​Requirements & Skills

- ​Experience: 0 to 1 year of experience in customer support, telecalling, front-office coordination, or client relations.
- ​Language Proficiency: Fluency in both Malayalam and English (verbal and written) is mandatory. Ability to switch comfortably between both languages based on customer preference.
- ​Communication Skills: Transparent pleasant voice, active listening skills, and a polite, patient telephone etiquette.
- ​Technical Basics: Basic working knowledge of computers, MS Office (Excel/Word), Google Workspace, email etiquette, and WhatsApp Business.
- ​Problem-Solving: Calm under pressure with a positive, solution-oriented attitude when handling difficult queries.
- ​Education: Plus Two / Diploma / Any Bachelor’s Degree.

Pay: ₹9,800.00 - ₹15,000.00 per month

Work Location: In person

📌 Customer care executive (Maradu)
🏢 Etica Stories
📍 Maradu