Hiring: Client Services Representative – Blended Process (Email, Chat & Voice)

Location: Aundh, Pune (Work from Office)

Job Type: Full-time, Permanent

Shift: Permanent US Night Shift

Salary: ₹2.15 LPA CTC onwards for freshers | Up to ₹4 LPA CTC for experienced candidates

Working Days: 5 days a week with rotational weekly offs

About the Organization

Binated Inc. is headquartered in Houston, Texas, serving a wide range of industries including Promotional Products, Apparel and Sportswear, Media, Education, Finance, and Logistics. With a presence in over 50 countries and a client base of more than 3,000+ satisfied businesses, we specialize in delivering customized, scalable solutions to meet the evolving demands of a global market.

Founded in 2016, Binated Inc. has built a strong reputation as a trusted partner for companies seeking advanced, reliable workforce support. We combine human expertise with cutting-edge technologies to help organizations drive sustainable growth and operational efficiency.

Our core services include business process consulting, AI-powered workflow automation, data-driven decision-making, and design solutions with API driven workflow integrations. These offerings are designed to streamline operations, boost productivity, and support smarter strategic planning. Our secure and compliant work environments ensure confidentiality and integrity in handling sensitive business operations.

With a team of over 1,800 highly skilled professionals across our offices in the United States (Houston and Iowa) and India (Pune, Shillong, and Pondicherry), we are committed to meeting the unique workforce needs of every client.

Binated Inc. also owns two specialized brands — Doodle Designs Inc. and Fast Embroidery Tapes,



which further diversify and strengthen our portfolio of services.

To learn more about how we can support your business, please visit us at binated.com or binated.ai.

About the Role

Binated is hiring Client Services Representatives to handle international customer interactions through Email, Chat, and Voice support. Freshers and experienced candidates with valuable English communication skills are welcome to apply.

Key Responsibilities

- Handle customer queries through email, chat, and voice calls.
- Resolve customer concerns professionally and within timelines.
- Coordinate with internal teams and maintain accurate customer records.
- Ensure a positive customer experience and follow company processes.

Requirements

- Graduate in any discipline.
- Good written and spoken English communication.
- Basic MS Office and computer knowledge.
- Good problem-solving and interpersonal skills.
- Comfortable with permanent US night shifts and a blended support process.
- Willing to work from our Aundh, Pune office.

Salary & Benefits
- Freshers: Starting at ₹2.15 LPA CTC.
- Experienced candidates: Up to ₹4 LPA CTC, depending on relevant experience.
- Benefits include health insurance, Provident Fund (PF), paid time off, and leave encashment, subject to applicable eligibility and company policy.

Note: This is a full-time employee position. CTC is not the same as take-home salary. Applicable statutory contributions, benefit-related deductions, and other payroll deductions will apply.

How to Apply

Interested candidates can send their CV to [email protected] with subject - Client Service Representative - US Shift

Apply now if you meet the requirements and are comfortable with the permanent US night shift and work-from-office setup.

📌 CSR - Fresher & Experienced | Client Service Representative - US Shift | Pune #20
🏢 Binated
📍 Pune