Key Responsibilities
- Maintain and update customer data in the CRM with full accuracy
- Track leads, follow ups, and ongoing sales activities
- Create and share regular reports on customer pipeline, conversions, and performance
- Coordinate with sales and service teams to ensure timely responses to customer queries
- Monitor customer feedback and highlight service issues to the concerned team.
- Support onboarding of new dealers and customers into the CRM system
Requirements
Required Skills
- Strong knowledge of CRM software (Zoho)
- Positive command of Excel and data handling
- Clear communication and follow up skills
- Basic understanding of sales processes
- Ability to work with multiple teams and meet timelines
Experience & Qualification
- Graduate in Business, Marketing, or related field
- 1–3 years experience in CRM or sales coordination (for Executive)
📌 CRM (Delhi)
🏢 xen
📍 Delhi