- Proactively contact customers regarding past‑due invoices to secure payment and resolve collection issues

- Manage a high‑volume collection workload, including significant inbound and outbound customer communications

- Negotiate payment commitments, payment plans, or settlements in alignment with credit policies and guidelines

- Maintain assigned customer accounts within established credit and aging targets by monitoring:

- Payment history

- Credit risk indicators

o Current payment trends
- Review and resolve daily collection exceptions, including orders placed on credit hold

- Investigate and resolve customer disputes related to invoices, pricing, shipments, or payments in coordination with internal teams

- Provide customers with required documentation (invoices, statements, proof of delivery, etc.) to facilitate payment

- Accurately update customer account records and apply appropriate adjustments following accounting procedures

- Promote positive, professional relationships with customers while enforcing credit and collection standards





- Support continuous improvement initiatives related to collections processes and customer experience

Requirements

- Bachelor’s degree in Commerce, Accounting, Finance, or a related field preferred

(or equivalent education and relevant experience)

- Minimum 3 years of experience in collections, credit, or accounts receivable operations

- Basic to intermediate understanding of accounting and accounts receivable principles

- Strong customer service and negotiation skills

- Ability to communicate professionally and effectively with customers, both verbally and in writing, in English

- Proficiency in Microsoft Office applications, particularly Excel and word processing

- Experience with ERP or financial systems preferred

- Solid data entry skills; 10‑key proficiency and fast, accurate typing preferred

- High attention to detail and strong organizational skills

📌 Collector/Collection Specialist (Gurugram)
🏢 MarketScope
📍 Gurugram