Job Summary

Leads regional Collections to drive timely cash realization, solid credit hygiene, and sustainable business growth.

Oversees collection governance across the Order-to-Cash cycle, including customer exposure, credit limits, payment terms, collection performance, and risk management.

Partners closely with customers and cross-functional teams to resolve issues, mitigate risks, and support working-capital and business objectives as a member of the Regional Management Team.

Records to maintain accurate financial data.

Key Areas of Responsibility

- Monitors accounts receivable to identify overdue payments and initiate collection efforts.
- Contacts customers to discuss overdue payments, resolve payment issues and secure commitments.
- Negotiates payment arrangements and settlements within company policies to recover outstanding funds.
- Collaborates with internal departments to resolve billing discrepancies, disputes and escalations.
- Maintains accurate records of collection activities and customer communications in the system.
- Prepares reports on collection status, outstanding debts and recovery rates for management review.
- Ensures compliance with legal, regulatory and company requirements related to credit and collections.
- Reconciles customer accounts and provides insights to stakeholders.
- Works closely with the Cash App team, CommOps and KAMs to resolve disputes and payment-related issues.




- Maintains regional credit hygiene to minimize credit and collection risks.
- Ensures credit limits, payment terms and customer exposure comply with approved policies.
- Ensures orders are executed within approved credit limits and payment terms to minimize collection defaults.
- Monitors customer payment behavior and exposure to proactively manage collection risks.
- Partners with Vertical Leads, RSMs and KAMs to balance business growth with credit and cash-flow objectives.
- Engages senior leaders on critical customer, credit and collection risks.
- Contributes as an RMT member to regional growth and working-capital objectives.
- Leads regional Credit & Collections and influences cross-functional teams to achieve business objectives.
- Drives Sales alignment to ensure credit and collection discipline while enabling sustainable business growth.

Critical Experiences

- Master degree in Finance, Accounting, Business Administration, or a related field to ensure foundational knowledge in financial principles and business operations.
- Minimum of 6 years experience in accounts receivable, collections, or credit management, demonstrating proficiency in managing overdue payments, negotiating settlements, and resolving billing disputes.
- Certification in Credit and Collections (e.g., Certified Credit and Collection Professional) or equivalent is preferred to validate expertise in debt collection practices and compliance with legal regulations.

📌 Collections Specialist (Gurugram)
🏢 Signify
📍 Gurugram