Company Description Kissht is a consumer-first credit app that is transforming access to consumer finance across India. As a quick-growing fintech leader, Kissht specializes in data- and machine-based lending, offering short- and long-term loans for businesses, personal consumption, and recurring needs. The company serves over 15 million customers, with a significant presence in tier 2 cities and beyond.

Founded by IIT and IIM alumni and backed by prominent global investors, Kissht is recognized for innovation, scale, and operational excellence in the digital lending space. Team members join a dynamic environment focused on responsible growth, technology-led solutions, and customer-centric products.

Role Description This is a full-time, on-site Collection Manager role based in Shajapur.

The Collection

Manager will oversee end-to-end collections for assigned portfolios, including tracking overdue accounts, coordinating repayment plans, and ensuring adherence to company policies and regulatory guidelines. The role involves managing collection teams or agencies, monitoring daily collection performance, and implementing strategies to reduce delinquencies and improve recovery rates.

The Collection

Manager will handle escalated customer cases, resolve disputes professionally, and maintain accurate records and reports on collections activities.



The position also includes collaborating with cross-functional teams such as risk, operations, and customer support to optimize collection processes and support overall portfolio health.

Qualifications

- Strong knowledge of collections operations, including repayment follow-ups, portfolio monitoring, and delinquency management.
- Experience leading or coordinating field or tele-calling collection teams, with the ability to set targets and track performance.
- Excellent communication and negotiation skills, with a customer-centric and compliant approach to resolving payment issues.
- Ability to analyze collection data, prepare reports, and use insights to refine collection strategies and processes.
- Familiarity with fintech or financial services, consumer lending, and local market practices in tier 2 and tier 3 locations.
- Proficiency in basic computer applications and collection management tools or CRM systems.
- Strong organizational skills, attention to detail, and the ability to work under time-sensitive targets.
- Graduate degree in any discipline; a degree in finance, business, or a related field is preferred.
- Prior experience in collections, recovery, or credit operations in banking, NBFCs, or fintech is highly beneficial.

📌 Collection Manager (Madhya Pradesh)
🏢 Kissht
📍 Madhya Pradesh