Cluster Manager – Operations

Student Housing & Co-Living | Own the operations behind unforgettable living experiences

Location

Pune

Reporting To

Vice President – Operations

Experience

5–8 years

Industry Preference

Hospitality / Co-Living / Property Management / Facility Management

Working Days

6 Days

Working Hours

9 Hours Shifts (Morning/Afternoon)

About Youthville

Youthville isn't just a place to stay — it's a place to belong. We're building India's most loved youth hospitality brand: fully-managed, community-driven co-living and student housing spaces that turn strangers into friends and flats into homes. With a hospitality-first mindset, a fast-growing footprint, and an ambitious 10X growth journey ahead, Youthville is where young, energetic people come to build careers as vibrant as the communities we create.

Our Vision To become India's most trusted and preferred youth hospitality brand — creating memorable living experiences and vibrant communities for students, professionals, and travellers across the country.

Our Mission

• Provide safe, comfortable, and community-driven accommodation experiences.

• Deliver exceptional hospitality with customer satisfaction at the core.

• Build long-term relationships with students, corporates, institutions, and travellers.

• Continuously innovate and expand while maintaining high service standards and operational excellence.

Role Overview

Think of yourself as the conductor of a multi-property orchestra — where housekeeping, security, vendors, budgets, and residents all need to hit the right note, every single day. As Cluster Manager – Operations, you'll take end-to-end ownership of 4–10 Youthville co-living and student housing properties, driving occupancy, resident happiness, cost efficiency, and operational excellence — while mentoring the on-ground teams who bring it all to life

Requirements

Key Responsibilities

Operational Management





• Oversee day-to-day operations of 4–10 co-living properties within the assigned cluster.

• Ensure high standards of cleanliness, maintenance, safety, and hygiene across all properties.

• Monitor and optimize utility consumption, facility upkeep, and preventive maintenance.

• Ensure strict implementation and adherence to SOPs and brand guidelines.

• Drive operational efficiency and cost control without compromising service quality.

• Prepare annual budgets, track expenses, and present operational performance reports.

Team & Vendor Management

• Lead, mentor, and manage on-site teams including Property Managers, Housekeeping, Security, and Support Staff.

• Conduct regular training sessions, performance reviews, and audits.

• Coordinate with vendors for repairs, AMC contracts, housekeeping, security, and facility services.

• Ensure vendor SLAs are met and services are delivered as per agreed standards.

Sales, Revenue & Occupancy Management

• Drive and maintain high occupancy levels through renewals and collaboration with sales teams and local brokers.

• Support pricing strategies by monitoring market trends, demand patterns, and competitor benchmarks.

• Ensure timely rent collection, minimize outstanding dues, and track receivables.

• Support marketing and promotional initiatives in coordination with central teams.

Resident Experience & Community Building

• Ensure prompt and effective resolution of resident grievances through on-ground teams.

• Maintain a customer-first approach across all resident touchpoints.





• Conduct regular resident satisfaction audits and experience reviews.

• Plan and execute community engagement activities and events to enhance retention.

• Conduct quarterly resident meetings to capture feedback and improve service quality.

Reporting, Compliance & Audits

• Maintain and present MIS reports covering occupancy, revenue, expenses, complaints, and maintenance.

• Ensure statutory and regulatory compliance, including fire & safety norms, local licenses and approvals, and resident police verification.

• Conduct regular hygiene, safety, and operational audits across all properties.

Benefits

What You Bring

• Bachelor's degree (Hospitality, Business Administration, Facility Management preferred).

• 5–8 years of experience in co-living, hospitality, property, or facility management.

• Proven experience in managing multi-property clusters.

• Strong leadership, people management, and decision-making skills.

• Excellent problem-solving and operational planning abilities.

• Proficiency in MS Office, CRM tools, and property management systems.

• Willingness to travel frequently between properties within the cluster.

Why You'll Love Working Here

• A real shot at owning outcomes, not just tasks — we hand you the wheel early.

• Attractive salary package plus performance incentives.

• Growth opportunities at the speed of our expansion — we're growing fast, and so will you.

• An energetic, young, and supportive team that has each other's backs.

• Front-row exposure to startup culture, leadership decisions, and a brand being built in real time.

• The scale and variety of running a whole cluster — no two days look the same.

Ready to Join the Youthville Story?

If this sounds like your kind of energy, we'd love to hear from you.

Send your CV to: [email protected]

Contact: (phone hidden)

Website: www.youthvillehostel.com

📌 Cluster Manager Operations (Pune)
🏢 Youthville Serviced Accommodation
📍 Pune