About Voy
Voy is one of the fastest growing global health-tech startups - serving over 2 million customers and redesigning healthcare from the ground up. We operate in a broad range of healthcare categories - including weight loss, hair loss, dermatology, men's & women's health, and preventative health. We're present in the UK, Germany, & Brazil, and have recently expanded to India.
About the space
GLP-1s represent a quantum leap in healthcare (think penicillin!) and possibly the biggest healthcare opportunity of our lifetimes. The GLP market went from 0 to $60B in just 8 years and estimated to grow to $200B in the next 10. Several multi-billion dollar companies like Voy, Found, Ro and Hims and Hers have ridden this wave that’s only just arrived in India with the 2025 launch of Mounjaro and Ozempic.
We’re 8 years behind the US and Europe (which is super frustrating but also…) means there is a unique prospect to category-create in a white space (think Paytm for mobile wallets) and in the process, give 10+ years of healthy life to each patient we onboard. Sure, we have some catching up to do but the Indian GLP space has something the West doesn’t - Generics. The patent for semaglutide (Ozempic) in India expired in March 2026 bringing monthly medication prices from Rs 20k a month to Rs3k a month.
With 250 million obese Indians who can now suddenly afford life-changing medical help that’s never existed in the country before, you do the math.
Role: Client Success Associate
What You’ll Be Doing
- Handle customer queries through our in-app chat platform and provide timely resolutions
- Guide clients on onboarding, programs, meal plans, renewals, and appointments
- Maintain SLAs, FRT, NRT, and customer quality scores
- Coordinate with cross-functional teams to resolve customer concerns
- Manage multiple chat conversations while ensuring a smooth customer experience
What We’re Looking For
- 1–3 years of experience in customer support or client servicing
- Excellent written English and strong communication skills
- Good typing speed and familiarity with WhatsApp Business/Web
- Strong multitasking, problem-solving, and customer-handling skills
- A self-motivated individual with high ownership and a hustler mindset
- Flexibility to work occasional off-hours based on business requirements
What We Offer
- Competitive salary
- Fast-track career growth
- Opportunity to work directly with founders
- Opportunity to be part of an international healthcare company
Some reading before we meet?
Voy India Website: joinvoy.in
App: https://joinvoy.in/get-app
Instagram: https://www.instagram.com/joinvoyindia/
Voy India in the News
Economic Times
Business Standard
Others
📌 Client Success Associate (Delhi)
🏢 VOY
📍 Delhi