Customer Support Associate – French Language | Pune

About the Role

We are looking for a French-speaking Customer Support Associate to assist international customers with their queries and provide support through professional communication in French and English.

Key Responsibilities

- Handle customer queries through the assigned support channels.
- Communicate with French-speaking customers professionally.
- Understand customer concerns and provide appropriate solutions.
- Maintain accurate records of customer interactions.
- Escalate complex issues to the relevant teams when required.

Requirements

- French language proficiency at B2 level or above.
- Valuable spoken and written English communication.
- Strong customer-handling and problem-solving skills.
- Willingness to work from the Pune office.
- Comfortable working in the applicable shift schedule.

Job Location: Pune, Maharashtra Work Mode: Work from Office

Employment Type: Full-time

Interested candidates can apply directly through Indeed.

Pay: Up to ₹700,000.00 per year

Benefits

- Health insurance
- Paid time off
- Provident Fund





Application Question(s):
- What is your current French language proficiency level?
- Do you hold any French language certification? If yes, please mention the certification and level.
- How would you rate your English communication skills?
- Are you comfortable communicating with international customers in English through calls and emails?
- Briefly describe your experience communicating with customers in English and/or French.
- How many years of experience do you have in customer service, call centre operations or international customer support?
- Are you comfortable working in fixed, rotational or night shifts based on client requirements?
- Are you comfortable initially working from our Pune office during training and process familiarisation?
- What is your current CTC?
- What is your expected CTC?
- If selected, how soon can you join?
- Where are you currently residing?

Language:
- English (Required)

Work Location: In person

📌 Client Service Representative - French& English | Pune
🏢 Binated
📍 Pune