Client Service Delivery Manager - Technology & AI

Experience: 15–20+ years

Band: E5.1–E6.1

Location: Nagpur, Maharashtra

Engagement: Confidential financial services client

Team Size: 120 - 130 members

About the Role

HCLTech is looking for a techno-functional Client Service Delivery Manager to lead delivery for a leading US-based financial services institution supporting expansion and greenfield initiatives.

The role requires a customer-facing technology leader who can manage large delivery teams, understand business and technical requirements, articulate practical solutions to senior client stakeholders, and translate those solutions into successful execution.

The ideal candidate will combine strong program and service-delivery leadership with hands-on technical understanding, AI awareness, Agile delivery experience, and the ability to guide and mentor engineering teams. BFSI experience is preferred; strong technology-led delivery leaders from other domains may also be considered.

Key Responsibilities

- Own end-to-end service delivery for a 120–130-member team supporting greenfield and expansion initiatives.
- Act as the primary delivery and technology interface for client stakeholders.
- Understand client business challenges and translate them into scalable technology solutions.
- Present solution approaches, delivery plans, timelines, dependencies, risks, and expected outcomes to client leadership.
- Ensure proposed solutions are translated into implementation by engineering and delivery teams.
- Lead Agile programs covering planning, estimation, sprint execution, release management, quality, and continuous improvement.
- Provide technical direction across Full-Stack Java, Salesforce, cloud, integration, and enterprise application environments.
- Work closely with architects, technical leads, product owners, project managers, and engineering teams.
- Track delivery commitments, milestones, SLAs, KPIs, risks, issues, dependencies, and financial parameters.




- Drive governance reviews and manage escalations with timely, data-driven corrective actions.
- Identify opportunities for AI/GenAI adoption, automation, productivity improvement, and operational excellence.
- Mentor delivery managers, project managers, technical leads, and emerging leaders.
- Drive capability building, talent development, succession planning, and workforce management.
- Partner with account, sales, architecture, and technology teams to support future expansion opportunities.

Skills and Qualifications

- 15–20+ years of experience in technology delivery, program management, service delivery, or enterprise application leadership.
- Experience managing large teams of approximately 120–130 members, directly or through multiple delivery layers.
- Strong techno-functional understanding with the ability to engage business and technical stakeholders.
- Demonstrated client-facing solution articulation and executive stakeholder management.
- Strong experience in Agile delivery, program governance, risk management, dependency management, and release planning.
- Technical understanding of Full-Stack Java, Spring Boot, microservices, REST APIs, enterprise integration, cloud, Salesforce, DevOps, CI/CD, testing, or production support.
- Demonstrable experience using or enabling AI/GenAI in engineering, delivery management, automation, productivity, quality, or operations.
- Ability to convert complex business requirements into actionable technical and delivery plans.
- Experience managing SLAs, KPIs, service quality, delivery metrics, utilization, productivity, and operational governance.
- BFSI, banking, financial services, payments, lending,



or insurance experience is preferred.
- Experience with US clients or distributed global teams is an advantage.
- PMP, PMI-ACP, SAFe, Scrum, ITIL, cloud, Salesforce, or relevant technical certifications are beneficial.

Preferred Candidate Profile

Technology-led program leader:

A strong technologist, architect, or engineering leader able to manage large programs, provide technical direction, engage client leadership, and own operational delivery.

Functional/domain-led leader:

A solid banking or financial-services leader with excellent client and delivery-management skills, supported by sufficient technical understanding to articulate and drive technology solutions.

Strong AI/GenAI awareness and the ability to connect customer needs with executable technology solutions are mandatory.

Success in This Role

- Establish a trusted relationship with senior client stakeholders.
- Deliver committed programs on time and within quality and operational expectations.
- Translate client discussions into practical solutions and measurable execution.
- Lead and grow a 120–130-member delivery organization.
- Improve delivery predictability, productivity, quality, and customer satisfaction.
- Drive meaningful AI adoption across engineering and service delivery.
- Build a strong, scalable delivery foundation for future expansion.

About HCLTech

HCLTech is a global technology company with more than 227,000 professionals operating across 60 countries. The company delivers technology-led solutions and services across digital, engineering, cloud, AI, cybersecurity, applications, and infrastructure.

At HCLTech, our people work with global enterprises to solve complex business challenges, accelerate digital transformation, and create sustainable business outcomes. This role offers the prospect to build and lead a strategic delivery capability from HCLTech New Vista in Nagpur while supporting the expansion of a confidential financial services engagement.

📌 Client Service Delivery Manager - Technology & AI (Nagpur)
🏢 HCLTech
📍 Nagpur