About the job

Designation: Client Onboarding & Support Executive

Experience: 0-3 years

Location: Andheri East, Mumbai

Work Mode: Work from Office

CTC: Up to ₹4 LPA

: Client Onboarding & Support Executive

About AssessHub:

AssessHub is a B2B SaaS company offering an AI-powered skills assessment and talent analytics platform. Our platform includes SuperBot, an AI assistant that automates hiring and employee development, helping organisations make faster, smarter workforce decisions. Trusted by 100+ clients across 14 countries, we are AI-first in assessments and HR automation. Learn more at www.assesshub.com.

Turn every closed deal into a smooth go-live.

Once a deal is signed, you take over. You understand exactly what was sold, set it up on the platform, and guide the client through their first 90 days - from kick-off to go-live and hypercare. You work directly with the founders and core leadership team.

What You’ll Own:

- Sales Handover - understand from Sales exactly what was sold: scope, commitments, timelines and stakeholders.
- Delivery Planning - turn commercial commitments into a clear delivery checklist so nothing promised is missed.
- System Setup - configure client accounts, assessments, users and workflows on the AssessHub platform.
- Kick-off & Training - run client kick-off calls, onboarding sessions and basic user training.




- 90-Day Management - track milestones, resolve queries and guide the client to a smooth go-live.
- Hypercare Support - log issues, coordinate with Product and Tech, and close them within agreed timelines.
- Trackers & MIS - maintain accurate onboarding trackers, documentation and status reports.
- Handover & Escalation - flag risks early and hand over a reliable, adopting client to Customer Success.

Who We’re Looking For:

- Diligent, accountable and someone who takes ownership of outcomes.
- Follows processes, checklists and trackers with care.
- Communicates clearly in writing and on calls.
- Learns new software quickly.
- Comfortable with Excel / Google Sheets.

Please note: this role is NOT for customer support, client servicing, or account management profiles.

Why Join Us:

- Real ownership - own the customer implementation journey end to end.
- Founder access - work directly with the founders and core leadership team.
- Growth path - clear progression into Customer Success and account roles.
- AI-led HR tech - hands-on experience with AI assessments and automation used by enterprises.

Ready to take over once the deal is signed?

If you enjoy making things happen once the deal is signed, we should talk. Send your resume to [email protected]

📌 Client Onboarding & Support Executive (Mumbai)
🏢 Assesshub
📍 Mumbai