- 8+ years of dedicated change management, user enablement, or training leadership experience supporting enterprise cloud applications (HCM, CRM, ERP).
- Demonstrated expertise applying established change management methodologies (Prosci ADKAR or Kotter) to large-scale technology initiatives.
- Exceptional instructional design and content creation skills, with proficiency in e-learning authoring tools (Articulate 360, Camtasia) and digital adoption platforms (WalkMe, Whatfix).
- Outstanding written and verbal communication skills with executive presentation capabilities.
- Prosci Certified Change Management Practitioner or CPTD (Certified Skilled in Talent Development) preferred.