Description The CAO IP Expert will play a vital role, leading a team and driving operational excellence. This position requires a professional with extensive experience in customer support and a proven track record of successful team leadership. The ideal candidate will possess advanced analytical skills, a deep understanding of business integration, and the ability to work effectively in a mixed environment.

Responsibilities

- Lead and mentor a customer support team, providing professional advice and guidance.
- Manage day-to-day operational performance and ensure efficient resource allocation.
- Identify and track team skills, ensuring readiness through appropriate training.
- Ensure adherence to Care processes and track team KPIs for continuous improvement.
- Handle customer satisfaction issues and external/internal feedback effectively.
- Monitor quality performance and implement corrective actions to maintain high service standards.
- Support Care customer interfaces by providing necessary competencies and tools.
- Facilitate career development and promote knowledge sharing within the team.
- Manage communications with Care partners for change management and continuous improvements.
- Stay updated on company strategy and communicate it effectively to the team.

Qualifications

- Extensive experience (6+ years) in leading customer support teams is mandatory.




- Advanced analytical skills to solve complex problems and offer new perspectives.
- In-depth business knowledge and understanding of integrated business areas.
- Excellent leadership and mentoring abilities to guide and develop team members.
- Strong communication skills for effective collaboration and strategy alignment.
- Ability to work in a mixed workplace and adapt to changing business needs.
- Proficiency in relevant tools and quality systems for customer support.
- Experience in managing day-to-day staff management issues, including resource management.
- A proactive approach to career development and continuous improvement.
- A strong work ethic and a commitment to delivering high-quality customer service.

*The organization is evolving. While no final decisions have been taken, Nokia is planning to divest the PB ECE unit towards 1H 2027 and this role is planned to be moving to Aurelius as part of a stand-alone business.” Nokia to sell Enterprise Campus Edge business to AURELIUS

*The position currently benefits from Nokia’s standard employment terms and benefits. Subject to completion of the contemplated transaction and the role’s transfer to the acquiring company, it is expected that broadly comparable employment terms and benefits will be maintained post‑closing.”

📌 CAO IP Expert (India)
🏢 Nokia Global
📍 India