: Call Center Executive

Company: Moolchand Healthcare

Department: Patient Services / Customer Care

Experience: 01 year (Fresher)

Education: Graduate (any stream) Regular

Shift: Rotational (247 operations)

About Moolchand:

Moolchand Healthcare is one of North Indias most trusted multi-specialty hospital groups, serving patients for over 90 years with NABH & NABL accredited care. Our ongoing advancements include:

- Advanced Robotic & Minimally Invasive Surgery across orthopedics, urology, and gynecology.
- State-of-the-art Cardiac Sciences with cath lab, TAVI, and structural heart interventions.
- Modern Oncology & Cancer Care with advanced diagnostics and personalized treatment pathways.
- AI-enabled Diagnostics & Digital Patient Journey online appointments, teleconsults, e-reports, and a smart HIS.
- Centers of Excellence in Orthopedics, Neurosciences, IVF, Diabetes & Endocrinology, and Mother & Child Care.
- Moolchand Ayurveda & Integrated Wellness — blending modern medicine with traditional healing.

Joining Moolchand means being part of a legacy brand that is actively modernizing healthcare delivery in India.

Role Summary:

Be the first voice patients hear at Moolchand. Handle inbound queries, make follow-up calls, promote health packages,



and resolve complaints — all with empathy and professionalism.

Key Responsibilities

- Answer inbound calls; book/reschedule appointments and share information on doctors, services, and packages.
- Make outbound follow-up, reminder, and feedback calls; update records in CRM/HIS.
- Promote preventive health check-ups and wellness packages; meet daily call and conversion targets.
- Log complaints, resolve first-level issues, and escalate sensitive cases within TAT.
- Maintain call quality, data confidentiality, and accurate daily reports.

Skills Required

- Fluent in Hindi and English; explicit voice and polite tone.
- Basic computer skills (MS Office, CRM, data entry).
- Strong listening, empathy, multitasking, and patience.
- Willingness to work in rotational shifts, including weekends/holidays.

Good to Have

- Prior call center, hospital front-desk, or customer service exposure.
- Familiarity with healthcare terminology or telephony tools (Ameyo/Genesys).

What We Offer

- Competitive salary + performance incentives.
- Training, growth into Senior Executive / Team Lead roles, and employee health benefits.

📌 Call Center Associate (New Delhi)
🏢 Moolchand
📍 New Delhi