About the Role: The Business Development Manager drives business growth by managing customer interactions, coordinating with the operations team, and ensuring seamless end-to-end solutions for B2B orders. This role requires proactive client management, excellent communication skills, and efficient multitasking.

Responsibilities

- Engage with potential and existing B2B customers to understand their needs and provide tailored solutions.
- Build and maintain strong client relationships to foster trust and loyalty.
- Conduct regular follow-ups with clients to ensure satisfaction and address any concerns.
- Collaborate with the operations team to ensure timely and accurate execution of customer orders.
- Communicate customer requirements and feedback to the operations team for continuous improvement.
- Monitor order progress and resolve any issues during the order fulfillment process.
- Develop comprehensive solutions that meet customer requirements from order initiation to delivery.




- Provide after-sales support and manage post-delivery issues to maintain high customer satisfaction.
- Identify and pursue current business opportunities to expand the customer base.
- Prepare and deliver compelling sales presentations and proposals to potential clients.
- Achieve sales targets and contribute to the overall growth strategy of the company.
- Maintain detailed records of customer interactions, orders, and follow-up activities.
- Generate regular reports on sales activities, customer feedback, and market trends.
- Provide insights and recommendations to improve business processes and customer engagement.

Qualifications

- Proven experience in business development, sales, or customer service, preferably in a B2B environment.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in CRM software and MS Office Suite.
- Ability to work independently and as part of a team.

📌 Business Development Manager (Mumbai)
🏢 Knya
📍 Mumbai