Role & responsibilities

- Gather requirements from business teams like operations, customer service, finance, pricing, sales and write user stories with explicit acceptance criteria.

- Model current and future-state processes in Visio and run gap analysis against existing systems.

- Manage requirements and acceptance criteria for the portfolio of One Ground for the team to keep alignment with business and technical stakeholders.

- Work with UX designers to turn requirements into user flows, wireframes and prototypes.

- Review designs for completeness against requirements and validate them with stakeholders to get design signoff before development starts.

- Write SQL to pull and analyze operational data, and answer ad hoc business questions.

- Leverage BI team to build and maintain dashboards in Power BI that track KPIs for the product changes.

- Use data to help the team prioritize work and measure whether releases delivered the expected result.

- Take part in backlog refinement, sprint planning and demos.

- Support UAT: write test scenarios, coordinate stakeholder testing and confirm post-release results.





- Work independently with various stakeholders in sales, operations, finance, and technical teams.

Preferred candidate profile

- Bachelor's degree in business, information systems, engineering, supply chain or a related field, or equivalent experience.

- 3+ years as a BA (or equivalent) in logistics, transportation, supply chain, or freight;

experience with TMS, WMS, dispatch, routing, LTL/FTL, last-mile, or ground operations strongly preferred.

- Minimum of 3 years of experience in business requirements gathering and process-flow design.

- Advanced SQL: joins, CTEs, window functions and aggregations on large relational datasets SQL Server / DB2 / Oracle / Databricks.

- Technical writing experience across queries, reports, and presentations.

- Proficiency in business process modeling tools such as Visio, or similar.

- Experience working with Agile and Scrum teams.

- Exceptional communication, reporting, and problem-solving skills.

📌 Business Analyst (Mysuru)
🏢 DNA Consulting
📍 Mysuru