Branch:Deputy Branch Operations HeadINTERNAL USAGE:No. of Vacancies: Reports to: Is a Team leader?NoTeam Size:1 Grade:Manager, Senior ManagerBusiness:Retail BankingDepartment:�Branch BankingSub-Department: Location: About Branch Banking� With branches spread across 26 states and 6 union territories, the branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank�s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank�s customer engagement strategy across products and servicesAbout the Role

� As a part of the branch banking team, Deputy Branch Operations Heads are responsible for providing over-the-counter service to fulfill the needs of existing as well as potential customers. They are required to identify and handle sales opportunities, process customer transactions quickly & efficiently, and introduce customers to alternate channels wherever possible. They will be required to use their inter-personal skills to build business relationships with the potential customers.

Key Responsibilities� Process transactions efficiently and accurately while maintaining high service standards

� Handle customer queries and provide appropriate solutions

� Engage with customers and generate revenue by promoting and cross-selling retail banking and third party products





� Manage relationships with mapped customers to increase the depth of existing relationships

� Achieve sales targets as assigned by the organization on a monthly basis

� Comply with KYC/SEBI rules, regulations, and legislation governing the bank.

� Ensure administration of the branch by directing daily operations like cash, clearing, transfer, ECS/RTGS/NEFT, SB, CD, FDR, Deposits, account opening & customer service.

� Control and monitor leakage of income, office accounts and anti-money laundering s

� Ensure compliance with banking rules, regulations & procedures, review vault register and overdue management

� Review branch operations reports and track exceptional transactions.

� Handle internal and external audit processes and attend audit queries immediately.

Qualifications� Graduation/ Post-Graduation from a recognized institute.

� 6-10 years of experience in the BFSI sector

Role Proficiencies:� Knowledge of banking regulations and norms

� Maintain a high level of knowledge of banking products and services

� Good communication (both verbal and written) skill in both English and the local language

� Ability to handle pressure and meet deadlines

� Valuable networking and relationship building skills

#ComeAsYouAre 'We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply'

Refer to the

📌 Branch:Deputy Branch Operations Head (Pune)
🏢 Axis Bank
📍 Pune