- Loan Processing & Disbursement: Manage the end-to-end processing of loan files (Gold Loans, MSME, or Personal Loans). Verify KYC documents, perform CIBIL checks, and ensure accurate data entry into the Loan Management System (LMS). [1, 2, 3]

- Customer Service & Query Resolution: Handle walk-in customers, resolve discrepancies regarding loan accounts, and facilitate queries related to EMIs, foreclosure, and top-ups. [1, 2, 3]

- Compliance & Risk Management: Adhere strictly to RBI guidelines, KYC/AML norms, and internal NBFC credit policies. Ensure all physical and digital documentation is error-free and audited. [1, 2, 3]

- Cash & Vault Management: Oversee daily cash collections, vault operations (especially for Gold/LAP portfolios), and timely bank reconciliation. [1, 2]

- Collections Support: Coordinate with the collection and recovery teams, track EMI payments, and manage vendor/agency allocations for delayed accounts. [1, 2]

- MIS & Reporting: Generate daily, weekly, and monthly operational reports (disbursement trackers, pending documentation, portfolio health) for regional leadership. [1, 2]

📌 Branch Operation Executive (Ujjain)
🏢 India Shelter
📍 Ujjain