Role & responsibilities

- Conduct induction and process training for new joiners.
- Deliver classroom and practical training sessions to freshers and experienced candidates.
- Provide training on communication skills, call handling, customer interaction and objection handling.
- Explain process guidelines, SOPs, product knowledge and campaign requirements.
- Conduct mock calls, role plays and assessments to evaluate trainees.
- Monitor trainee performance and identify areas requiring improvement.
- Coordinate with Quality Assurance (QA) and Operations teams to ensure training effectiveness.
- Provide regular feedback, coaching and guidance to trainees.
- Prepare training reports, assessment sheets and performance trackers.
- Ensure trainees meet the required quality and performance standards before moving to the production floor.

Preferred candidate profile Previous experience in BPO training, preferably in an international voice process.

Ability to manage batches and handle multiple trainees.

Robust command of spoken English.

Additional Details

Free Meals

2 way cab facility

Monday - Friday ( working days)

Shift timings - 5am - 2pm (Australian shift)

📌 Bpo Trainer (New Delhi)
🏢 Gallant Connections
📍 New Delhi