- Customer Intake &
- Greeting:

Greet customers warmly, listen to their vehicle issues or routine maintenance needs, and conduct initial vehicle walk-arounds. [1, 2, 3]

- Diagnosis &

- Documentation:

Translate customer-described symptoms into explicit, actionable repair orders (ROs) for technicians to diagnose and fix. [1, 2, 3]

- Cost Estimating &

- Approvals:

Prepare written estimates for parts and labor, explain recommended services clearly, and obtain customer approval before extra work begins. [1, 2, 3]

- Schedule &

- Workflow Management:

Manage service appointments, balance shop capacity, coordinate with parts managers, and track repair progress through dealer management software (DMS). [1, 2, 3]

- Ongoing Communication: Provide regular status updates to customers throughout the day regarding repair timelines and any unexpected delays. [1, 2]

- Billing &

- Handover:

Review the final invoice with the customer, explain the completed work and warranty details, collect payments, and hand over the vehicle. [1, 2, 3]

- Complaint &

- Feedback Resolution:

Handle post-service questions, address dissatisfied customers empathetically, and work to maintain brand loyalty. [1, 2, 3]

📌 Automotive Service Advisor (Jagatsinghpur)
🏢 M/s Maitree Auto Care
📍 Jagatsinghpur