What You'll Do Key Responsibilities

- Patient Communication: Manage inbound and outbound patient interactions professionally, ensuring a courteous, empathetic, and patient-centric approach across all communication channels.

- Appointment Scheduling &
- Coordination:

Schedule, reschedule, and confirm appointments for current and existing patients while coordinating availability across different U.S. time zones.

- Insurance &

- Claims Assistance:

Assist patients with insurance-related queries, eligibility information, claim coordination, and follow-ups, ensuring clear communication and timely support.

- Multi-Channel Patient Support: Address patient enquiries and concerns through phone calls, emails, and chat, providing accurate information and timely resolutions.

- Patient Records &

- Documentation:

Maintain accurate and updated patient information, appointment details, communication records, and other relevant documentation in the designated systems.

- Dental Services Information: Educate and guide patients by sharing relevant information about dental services,



treatment procedures, appointment requirements, and available offers.

- Patient Experience: Build positive patient relationships through active listening, effective communication, and professional handling of patient concerns while maintaining confidentiality.

Communication &

- Language Requirements

- Excellent verbal and written English communication skills.

- A clear, neutral, and internationally understandable English accent, with pronunciation and fluency suitable for communicating with patients across the United States.

- Ability to understand different English accents and communicate confidently with patients from diverse backgrounds.

- Strong listening skills, conversational clarity, and the ability to explain information in a simple and professional manner.

- Comfortable handling continuous patient interactions over phone calls and other communication channels.

📌 Associate/Senior Associate Operation Support (Pune)
🏢 PDA E Services
📍 Pune