Role & responsibilities

- Provide first-level support for helpdesk requests, including troubleshooting and resolving administrative and technical issues.

- Manage and prioritize incoming helpdesk tickets to ensure timely resolution in accordance with company policies.

- Coordinate with internal teams and external vendors to escalate and resolve complex issues efficiently.

- Maintain accurate records of helpdesk inquiries, actions taken, and resolutions provided.

- Assist with administrative duties such as document management, scheduling, and communication dissemination.

- Support onboarding processes by setting up user accounts and providing necessary system access.

- Ensure compliance with company standards and confidentiality protocols in handling sensitive information.

- Contribute to continuous improvement initiatives by identifying recurring issues and proposing effective solutions.

Preferred candidate profile





- Bachelors degree in Business Administration, Information Technology, or related field preferred.

- Minimum of 2 years experience in a helpdesk or administrative support role, ideally within the luxury goods or retail sector.

- Strong understanding of helpdesk software and ticketing systems.

- Excellent communication skills, both verbal and written, with the ability to interact professionally at all organizational levels.

- Demonstrated problem-solving skills with a customer-focused mindset.

- Ability to manage multiple priorities and work effectively under pressure in a fast-paced workplace.

- Proficient in Microsoft Office Suite and familiar with basic IT troubleshooting.

- High level of discretion and integrity when dealing with confidential information.

📌 Associate - Help Desk (Admin) (Pune)
🏢 PNG Jewellers
📍 Pune