- Primary responder for logging issues
- Responsible to provide the first response to all emails received
- Collect all data for TD reporting by running all scripts as set by SOP
- Report 24*7 as per the roster and adhere to SOP for shift handover and activities
- Coordinate and organize any indent calls and meetings and ensure the same is communicated to all stakeholders
- Enable merchant integration support for current merchants.
- Enabling new use cases for existing merchants.
- Coordination with existing and new merchants for integration specific requirements.
- Retrieve and analyse system logs to identify potential issues.
- Escalate unresolved issues to the L2 team with detailed information.
- Monitor the Application and ensuring timely identification of anomalies
📌 ASE I (Mumbai)
🏢 Olive Crypto Systems
📍 Mumbai
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