Location: Bhopal

About TVS / Who are we?

TVS Motor Company is a reputed two and three-wheeler manufacturer globally, championing progress through Sustainable Mobility with four state-of-the-art manufacturing facilities in Hosur, Mysuru and Nalagarh in India and Karawang in Indonesia. Rooted in our 100-year legacy of Trust, Value, and Passion for Customers and Exactness, we take pride in making internationally aspirational products of the highest quality through innovative and sustainable processes. We are the only two-wheeler company to have received the prestigious Deming Prize.

Our products lead in their respective categories in the J.D. Power IQS and APEAL surveys. We have been ranked No. 1 Company in /the J.D.

Power Customer Service Satisfaction

Survey for consecutive four years. Our group company Norton Motorcycles, based in the United Kingdom, is one of the most emotive motorcycle brands in the world. Our subsidiaries in the personal e-mobility space, Swiss E-Mobility Group (SEMG) and EGO Movement have a leading position in the e-bike market in Switzerland. TVS Motor Company endeavours to deliver the most superior customer experience across 80 countries in which we operate.

For more information, please visit www.tvsmotor.com.

Roles & Responsibilities

- Drive Area-level service business targets including service retention, lost customers recovery, paid service growth, parts revenue, and warranty control.
- Ensure uniform implementation of service SOPs, diagnostics, and technical processes across dealerships.




- Expand the service network and plan service infrastructure development and capacity enhancement as per potential projection.
- Ensure dealer profitability by improving operational efficiency and monitoring TMs and dealership KPIs such as NPS, CFR, workshop efficiency, and repeat repairs.
- Identify low-performing outlets and lead turnaround strategies through QLQD score reviews, random audit NCs, and coordination with sales and spares teams.
- Ensure timely and effective resolution of critical technical issues from the field, warranty cost control, claim accuracy, and failure trend analysis.
- Analyze new, repeated, and post-modified technical problems and escalate or provide feedback to the technical team while ensuring timely warranty claim generation and parts dispatch.
- Review and coach TM service and service engineers, identify training needs, drive upskilling, and tie up with educational institutions for manpower adequacy.
- Drive customer satisfaction initiatives, promote value-added services, manage escalated complaints, and organize customer engagement activities.
- Review customer complaints generation and resolution with TMs and provide feedback to HO.
- Promote and ensure adoption of digital tools, dashboards, and diagnostic tools.
- Ensure rollout of current model readiness, service campaigns, EV preparedness, and initiatives like doorstep service, quick repair service, EWH, double shift, pickup and delivery.

📌 Area Service Manager (Bhopal)
🏢 TVS Motor
📍 Bhopal