: Area Sales Manager (Hospital, Diagnostics & IVD Manufacturer)

Company: MTOR Group

Location: Gurugram, India

About MTOR Group

MTOR Group is a leading channel partner and solution provider in Life Sciences, Biotechnology, Pharma, Biopharma, Diagnostics, and Cell & Gene Therapy (CGT) sectors. With a PAN-India presence, MTOR aims to become a key player in the Indian healthcare ecosystem by delivering high-quality products, seamless logistics, and superior customer experience.

Role Overview

The Area Sales Manager (ASM) will be responsible for ensuring exceptional customer experience across Hospital, Diagnostics, and IVD segments. The role focuses on post-sales engagement, customer retention, relationship management, and driving repeat business.

Key Responsibilities

- Manage end-to-end customer lifecycle for hospitals, diagnostics labs, and IVD manufacturers
- Ensure timely order processing, delivery coordination, and installation support
- Act as a single point of contact for customer queries, escalations, and service issues
- Drive customer satisfaction, retention, and repeat business
- Coordinate with Sales, Logistics, Finance, and OEM partners (Thermo, Merck, etc.)
- Monitor order status, invoicing,



and payment collections
- Ensure adherence to MTOR CRM (Odoo) processes and data accuracy
- Identify upselling and cross-selling opportunities
- Conduct regular customer feedback and improvement initiatives

Key Skills & Competencies:
- Solid customer relationship management skills
- Understanding of hospital and diagnostics workflows
- Knowledge of IVD products and lab equipment
- Excellent communication and coordination abilities
- Problem-solving and escalation handling
- CRM tools proficiency (preferably Odoo)

Qualifications

- Bachelor’s/Master’s degree in Life Sciences, Biotechnology, or related field
- 3-7 years of experience in customer success, operations, or sales support in healthcare/diagnostics

KPIs

- Customer satisfaction score (CSAT)
- Order fulfillment TAT
- Repeat business percentage
- Collection efficiency
- Escalation resolution time

Why Join MTOR

- Work with leading global brands (Thermo, Merck, etc.)
- Fast-growing organization with strong leadership vision
- Opportunity to work in cutting-edge sectors like CGT and Biopharma
- High ownership and growth potential

📌 Area Sales Manager - IVD, Hospitals & Diagnostics (Gurugram)
🏢 MTOR Life Sciences Private
📍 Gurugram