Job Title: Amazon Connect Engineer / Consultant

Experience: 8-15 Years

We are looking for an experienced Amazon Connect Engineer with strong expertise in designing, developing, and supporting cloud-based contact center solutions.

Key Skills:

- Amazon Connect
- Contact Center / CCaaS Solutions
- IVR & Contact Flow Design
- AWS Lambda, Lex, S3, DynamoDB
- CRM Integration (Salesforce/ServiceNow preferred)
- Call Routing, CTI, Reporting
- Voice Bots / Chat Bots
- AWS Cloud Services

Responsibilities:

- Design and implement Amazon Connect solutions.
- Develop and optimize IVR and contact flows.
- Integrate Amazon Connect with enterprise applications and CRMs.
- Troubleshoot production issues and enhance customer experience.
- Work with business and technical teams to deliver scalable contact center solutions.

Must Have:

- 3 years of hands-on Amazon Connect experience.




- Strong AWS knowledge.
- Experience in Contact Center transformation or migration projects.

Valuable to Have:

- Amazon Lex, Bedrock, Generative AI integrations.
- AWS Certifications.

Role: Data Platform Engineer, Industry Type: IT Services & Consulting, Department: Engineering - Software & QA, Employment Type: Full Time, Permanent Role Category: Software Development Education UG: B.Tech / B.E. in Any Specialization, B.C.A. in Any Specialization PG: MBA/PGDM in Any Specialization, MCA in Any Specialization Key Skills Skills highlighted with ‘‘ are preferred keyskills Amazon Connect EngineerContact Center OperationsAWS

📌 Amazon Connect Engineer (Hyderabad)
🏢 Infosys
📍 Hyderabad