AI Platforms Support Engineer (L2)

Experience: 8–10 Years

Location: Bangalore (Hybrid)

Engagement Type: Contract

Job Summary

We are looking for an experienced AI Platforms Support Engineer (L2) to manage, administer, and support enterprise SaaS and AI platforms. The ideal candidate should have strong experience in enterprise platform administration, identity and access management, SaaS integrations, and L2 production support.

The candidate will be responsible for maintaining platform stability, troubleshooting technical issues, managing enterprise security controls, and supporting AI platforms such as ChatGPT Enterprise and Microsoft Copilot.

Key Responsibilities

- Administer and support enterprise SaaS platforms such as ChatGPT Enterprise, Microsoft 365, Microsoft Copilot, ServiceNow, Zendesk, and Atlassian Cloud.
- Provide L2 technical support, troubleshoot platform issues, and ensure smooth day-to-day operations.
- Manage enterprise identity and access configurations, including SSO, SAML, OAuth 2.0, Microsoft Entra ID, SCIM provisioning, and RBAC.
- Support APIs, integrations, connectors, and administrative automation.
- Monitor platform health, usage metrics, technical logs, and service performance to identify and resolve issues.
- Ensure enterprise security, data protection, privacy, audit logging, and compliance requirements are maintained.
- Handle incident, problem, change, service request, and knowledge management activities.
- Coordinate complex technical issues with third-party vendors and internal technical teams.
- Develop and maintain operational documentation, technical runbooks, and knowledge base articles.
- Work closely with stakeholders to ensure effective platform support and service delivery.





Mandatory Skills & Experience

Enterprise SaaS Platform Administration

- Strong administration experience with enterprise SaaS platforms.
- Experience supporting platforms such as ChatGPT Enterprise, Microsoft 365, Microsoft Copilot, ServiceNow, Zendesk, or Atlassian Cloud.
- Practical experience providing L2 support for enterprise applications and SaaS platforms.

Identity & Access Management

- Robust understanding of SSO and SAML.
- Experience with OAuth 2.0 and Microsoft Entra ID.
- Knowledge of SCIM provisioning, RBAC, and enterprise identity lifecycle management.

APIs & Integrations

- Experience with APIs, enterprise integrations, and connectors.
- Understanding of administration automation and platform configuration.

Security & Compliance

- Understanding of enterprise security controls, audit logging, data protection, privacy, and compliance requirements.
- Ability to analyse service health, usage data, and technical logs to troubleshoot platform issues.

IT Service Management & Operations

- Experience with L2 support and enterprise service management practices.
- Knowledge of incident, problem, change, request, and knowledge management.
- Strong troubleshooting, documentation, stakeholder communication, and vendor coordination skills.

Good-to-Have Skills
- Hands-on administration experience with ChatGPT Enterprise or other enterprise Generative AI platforms.
- Experience with Microsoft 365 Copilot and Copilot Studio.
- Knowledge of enterprise AI governance.
- Experience with DLP, information protection, eDiscovery, audit, and compliance tools.
- Scripting and automation experience using PowerShell, Python, REST APIs, or workflow automation.
- ITIL Foundation certification or equivalent service management knowledge.

📌 AI platform Support Engineer (Bangalore Metropolitan Area)
🏢 Skywaves Rise
📍 Bangalore Metropolitan Area