We are looking for an experienced and result-oriented Account Manager – MSP with 8+ years of experience in the staffing and recruitment industry. The ideal candidate should have strong hands-on experience working with Managed Service Providers (MSPs) in their current or previous organizations.
The candidate will be responsible for managing MSP-based staffing accounts, driving recruitment delivery, maintaining client relationships, coordinating with vendors, and ensuring seamless account operations while meeting defined service-level agreements (SLAs).
Key Responsibilities
- Manage and maintain staffing accounts operating through MSP programs.
- Build and strengthen relationships with MSP stakeholders, clients, program managers and vendor management teams.
- Oversee end-to-end recruitment delivery across multiple client requirements.
- Work closely with recruitment teams to ensure timely submission of qualified candidates.
- Monitor recruitment performance, submission-to-interview ratios, interview conversions and closures.
- Ensure compliance with MSP processes, client-specific guidelines and SLAs.
- Manage vendor relationships, coordinate with partner agencies and drive delivery performance.
- Identify delivery bottlenecks and implement strategies to improve account performance.
- Handle escalations, resolve operational challenges and ensure customer satisfaction.
- Conduct regular business reviews and provide account performance updates to leadership.
Required Skills & Qualifications
- 8+ years of experience in the staffing and recruitment industry.
- Strong experience working with MSPs (Managed Service Providers) in current or previous organizations is mandatory.
- Hands-on experience managing MSP-based staffing accounts and client relationships.
- Good understanding of MSP/VMS platforms, staffing workflows and vendor management processes.
- Experience handling US staffing accounts and US recruitment operations.
- Strong stakeholder management, communication and negotiation skills.
- Ability to manage multiple accounts, priorities and delivery teams.
- Strong analytical skills with the ability to track and improve recruitment KPIs.
- Experience managing escalations and driving account-level performance.
Preferred Candidate Profile
- Candidates currently working as Account Managers, MSP Account Managers, Client Relationship Managers or Delivery Managers within staffing organizations.
- Candidates with proven experience managing MSP-driven staffing programs.
- Individuals with robust client-facing capabilities and a track record of successful account management.
Important: Prior MSP experience within the staffing industry is a mandatory requirement for this position.