Job Title: Telecalling Team Leader Role Overview: We are looking for a friendly and energetic Telecalling Team Leader to manage, guide, and motivate a team of telecallers. Your main goal is to help your team hit their daily and monthly calling targets while maintaining good quality customer conversations. Key Responsibilities: Lead the Team: Guide, mentor, and support telecallers to perform their best every day. Monitor Performance: Check daily calling numbers, follow-ups, and sales conversions. Train & Coach: Help new team members learn the process and train existing staff on better communication and closing skills. Handle Escalations: Solve difficult customer complaints or issues that telecallers cannot handle alone. Reports: Create daily, weekly, and monthly reports on team performance and share them with management. Motivate: Keep the team energetic, positive,



and focused through fun activities, incentives, and regular feedback. Requirements / Skills Needed: Experience: 0 to 3 years of experience as a Telecaller or Team Leader in a BPO/sales environment. Communication: Valuable speaking and listening skills in tamil. Leadership: Ability to handle people, solve problems, and keep the team motivated. Basic Tech Skills: Comfortable using computers, Excel, and CRM software to track data. Positive Attitude: Goal-oriented and target-driven mindset.

Pay: ₹20,000.00 - ₹40,000.00 per month

Benefits:

- Cell phone reimbursement
- Flexible schedule
- Work from home

Work Location: On the road

📌 Tellecaller (India)
🏢 Advance Business solutions
📍 India