Job Description: Team Lead – Internal IT

Key Responsibilities

- Ensure uninterrupted day-to-day IT operations across end-user systems, network, and enterprise tools
- Lead IT support (L1/L2) to deliver timely resolution of user issues and service requests
- Oversee device management, access provisioning, and onboarding/offboarding processes
- Maintain IT security controls, patching, and compliance hygiene
- Manage incidents, perform root cause analysis, and implement preventive actions
- Coordinate with vendors and internal stakeholders to meet service expectations
- Maintain documentation and ensure proper knowledge transfer for transition

Required Experience & Skills

- 5–8 years of experience in internal IT infrastructure and support
- Hands-on experience with:
- End-user computing (Windows/Ubuntu/Mac management)
- Google Workspace
- Video Conference
- Support & Scheduling
- Networking and firewall managementCloud platforms (AWS/GCP)
- Identity & access management (AD, Google oAuth, SSO, MFA)
- Working knowledge of IT security and compliance practices
- Prior experience handling IT operations independently or in a lead role

Pay: ₹480,000.00 - ₹720,000.00 per year

Work Location: In person

📌 Network Engineer (Delhi)
🏢 Wits Innovation Lab
📍 Delhi