Company Description Tronicles System Services is part of the Tronicles group of companies, which has been serving clients for over 10 years. The group includes Tronicles System Services LLP, Tronicles Intersource LLP, Tronicles Techspace LLP, and Tronicles Stage Effects, collectively providing outsourcing, customer support, tech support, and IT solutions. Tronicles delivers world-class business support to clients across more than seven countries. The company specializes in offshore customer support and offers 24/7 seamless virtual assistance to help clients maintain high service standards and operational efficiency.
Role Description The Customer Care Executive role is a full-time, on-site position based in Vadodara. In this role, the individual will handle incoming and outgoing customer interactions through phone, email, and chat, resolving queries, issues, and requests promptly and accurately. The role includes maintaining detailed records of customer conversations, following up to ensure resolution, and escalating complex cases when needed. The Customer Care Executive will work to uphold customer satisfaction by providing clear information about products and services, assisting with basic troubleshooting,



and supporting sales and retention efforts through professional and courteous communication. The position also involves collaborating with team members, adhering to process guidelines, and meeting defined performance and quality targets.
Qualifications

- Strong customer-facing skills, including Customer Support, Customer Service, and focus on Customer Satisfaction.
- Excellent Communication skills, both verbal and written, with the ability to explain information clearly and professionally.
- Basic Sales skills, with the ability to identify customer needs, offer suitable solutions, and support upselling or cross-selling when appropriate.
- Ability to work in a quick-paced on-site environment, manage multiple tasks, and maintain accuracy under pressure.
- Comfort with using computers, CRM tools, and standard office applications; prior BPO or customer contact center experience is an advantage.
- Minimum educational qualification of a high school diploma; a graduate degree in any discipline is preferred.
- Willingness to work in rotational shifts if required and a strong commitment to professional ethics and respectful, inclusive behavior.

📌 Customer Care Executive (Vadodara)
🏢 Tronicles System Services
📍 Vadodara