SRole Overview

We are looking for a friendly and customer-focused Customer Support Associate to assist Duxbe customers with their queries, provide product guidance, and help resolve technical and operational issues. The candidate should have valuable communication skills, patience, and an interest in learning about software products.

Key Responsibilities

- Respond to customer queries through calls, WhatsApp, email, and other support channels.
- Assist customers in using Duxbe ERP and POS software.
- Guide customers through product features, including billing, inventory, sales, and accounting.
- Coordinate with the technical team to resolve customer issues.
- Assist customers during product onboarding and provide basic product training.
- Follow up with customers to ensure their issues are resolved.
- Maintain records of customer queries, complaints, and feedback.




- Collect customer feedback and share suggestions for product improvement.
- Maintain good customer relationships and ensure customer satisfaction.

Qualifications

- Freshers or candidates with up to 1 year of experience can apply.
- Bachelor's degree in any discipline.
- Good verbal and written communication skills.
- Basic computer knowledge and familiarity with MS Office or Google Workspace.
- Interest in learning ERP, POS, and other software products.
- Basic understanding of billing, inventory, or accounting is an added advantage.
- Good problem-solving and listening skills

Skills: ms office,communication skills,customer queries,customer support

📌 Customer Support Assoicate (Perintalmanna)
🏢 Hancod
📍 Perintalmanna