Job Descriptions – Platform Development Manager WMS Manhattan

· Bachelor’s degree in IT, Computer Science, Engineering, or related discipline with minimum 7 years experience managing software development teams.

· Good experience in Manhattan Active WMS, Platform Development & Extensions, ProActive, Config Director, Manhattan Active GO, IBM Cognos Reporting, ETL/API Development, Reports & Labels Development, Development Team Management.

· The Development Manager is responsible for overseeing the development of product extensions, reports, labels, and other platform enhancements, ensuring timely delivery and alignment with strategic objectives

· Proven expertise on Manhattan Active WMS, including exposure to Pro-Active, Config Director and Manhattan Active GO, IBM Cognos reporting.

· Deep knowledge of software development processes, methodologies, and lifecycle management.

· Proficient in development planning, resource management, and quality assurance practices.

· Familiarity with Agile and DevOps methodologies.

· Manage and coordinate development activities, ensuring alignment with business requirements and strategic objectives.

· Develop, maintain, and enforce a comprehensive Development RunBook.

· Plan, schedule, and monitor development tasks and timelines to meet project milestones.

· Collaborate closely with Product Owners, Technical Architects, and QA teams for effective development cycles.

· Facilitate continuous improvement and innovation in development practices and methodologies.

· Frequent collaboration with Technical Services Manager, Product Owners, and Functional Architects, Scrum Master.

· Regular interaction with developers, testing teams, and deployment engineers.

· Coordination with internal stakeholders and external vendors as necessary.





· Oversees development resources including personnel, software tools, and budget allocations.

· Manages effective utilization of resources to deliver high-quality platform developments.

· Flexibility to manage global teams and collaborate across multiple time zones 24 x5. Able to manage a team which works across time zones.

· Excellent leadership, communication, and organizational skills.

· Ability to clearly document and communicate complex development strategies and processes.

Job Descriptions – WMS Manhattan Support Manager

· Bachelor’s Degree in IT, Computer Science, Engineering, or related discipline with Minimum 7 years’ experience in IT support management ie experience ie Manhattan WMS and OMS

· The Level 3 Support Manager is responsible for managing and providing 24x7 third-level support for all global operational Manhattan Active customers and add-on applications, ensuring system stability, availability, and compliance with Service Level Agreements (SLAs).

· Proficiency in Manhattan Active WMS/OMS. Good understanding of API & EDI structures & trouble shooting.

· Strong understanding of ITIL processes and service management will be added advantage

· Essential: Proficiency in system monitoring tools, issue tracking systems, and support management platforms.

· Experience in supporting Manhattan Active, Manhattan Active Config Director, Manhattan CWV, Manhattan Pro-Active, and Manhattan Active GO.





· Ensure prompt and effective resolution of Level 3 incidents and problems.

· Manage and schedule 24x7 third-line support coverage.

· Monitor system performance proactively and apply corrective and preventive actions.

· Escalate and manage critical incidents, coordinating closely with vendors and internal teams.

· Develop, implement, and maintain disaster recovery and business continuity plans.

· Ensure prompt and effective resolution of Level 3 incidents and problems.

· Manage and schedule 24x7 third-line support coverage.

· Monitor system performance proactively and apply corrective and preventive actions.

· Escalate and manage critical incidents, coordinating closely with vendors and internal teams.

· Develop, implement, and maintain disaster recovery and business continuity plans.

· Frequent interaction with internal stakeholders, including Testing & QA Manager, Development Manager, Functional Architects, and Product Owners, Level 2 support.

· Regular liaison with external vendors for system maintenance and issue resolution.

· Periodic engagement with senior management for updates and alignment on support processes and incidents.

· Manages support team personnel, infrastructure resources, and tools necessary for operational support.

· Oversees budgets associated with maintaining operational stability and system availability.

· Responsible for effective resource utilization and continuous improvement of support processes.

· Excellent leadership, communication, and organizational skills.

· Ability to clearly document and communicate complex development strategies and processes.

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📌 Manhattan WMS Solution Manager - Development / Support (Mumbai)
🏢 RELIX HR Consulting- Recruitment Partner for Excellence
📍 Mumbai