Description

Location: New Delhi | Hybrid

Employment Type: Full-time

Shift: 24×7 Rotational Shifts

About The Role

We are looking for an L1/L2 Support Engineer with strong troubleshooting skills and a good understanding of Linux, networking, cloud, databases, and application support.

The role involves monitoring systems, troubleshooting incidents, analyzing logs, resolving technical issues, and coordinating with engineering teams for escalations.

Key Responsibilities

- Monitor applications, infrastructure, services, and alerts.
- Troubleshoot application, Linux, network, database, and infrastructure issues.
- Analyze logs, errors, and system behavior to identify root causes.
- Troubleshoot Docker/Kubernetes-based applications.
- Support applications deployed on AWS, Azure, or GCP.
- Perform basic SQL queries and database troubleshooting.
- Troubleshoot APIs, HTTP/HTTPS, connectivity, DNS, ports, and firewalls.
- Follow SOPs, incident management, and escalation processes.
- Document issues and troubleshooting steps.




- Coordinate with internal teams and take ownership until resolution or handover.

Required Skills

- Experience in L1/L2 Support, Application Support, Production Support, or Infrastructure Support.
- Good knowledge of Linux/Unix and networking fundamentals.
- Exposure to Docker and Kubernetes.
- Working knowledge of AWS, Azure, or GCP.
- Basic SQL/database knowledge.
- Basic Bash or Python scripting.
- Understanding of REST APIs, logs, monitoring, and alerting.
- Solid troubleshooting and communication skills.

Good to Have

- Git
- CI/CD
- Terraform / Infrastructure as Code
- Automation
- Microservices
- Message queues
- Monitoring/observability tools

Shift Requirement

This is a 24×7 support role requiring rotational day/night shifts, weekends, and holidays as per business requirements.

Advanced expertise in Kubernetes, cloud architecture, Terraform, CI/CD, or software development is not required. Exposure to these areas is an advantage.

📌 /Support Engineer (New Delhi)
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